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Undergraduate Honors Thesis Collection

Undergraduate Scholarship grant

4-22-2011

Connecting During Turmoil: A Case Analyze of

the 2010 BP Gulf Olive oil Spill

Aubrey N. Villines

Butler University or college

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Suggested Citation

Villines, Aubrey D., " Conversing During Catastrophe: A Case Study of the 2010 BP Gulf Oil Spill" (2011). Undergrad Honors Thesis Collection. Daily news 90.

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Conversing During Turmoil 1

Interacting During Turmoil:

A Case Research of the 2010 BP Gulf of mexico Oil Leak

A Thesis

Presented to the Department of Public Relations

University of Marketing communications

And

The Honors Plan

of

Retainer University

In Partial Happiness

Of the Requirements for Graduation Honors

April 22, 2011

Aubrey Nichole Villines

Interacting During Turmoil 2

Copyright by

AUBREY NICHOLE VILLINES

2011

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Connecting During Turmoil 3

ACKNOWLEDGMENTS

Thank you to Dr . Flower Campbell, my personal advisor and mentor with this project. Without your time, efforts, and guidance, this thesis would not had been possible. Your dedication and drive possess served because an inspiration to me, not only for this opportunity, but for my future too.

Many thanks to my different professors for Butler College or university as you possess pushed myself throughout my personal college profession, equipping myself with skills and relief of knowing that I will make use of throughout the associated with my life.

I want to thank showing me personally what life-long learning genuinely is.

Thank you to my parents as well pertaining to always promoting me no matter what has come my way. You may have invested a whole lot of your time, strength, and take pleasure in.

I hope to continue to make you proud and honor you in the many years.

Communicating During Crisis some

Table of Contents

List of Tables……………………………………………………………………………….......... 6th Abstract…………………………………………………………………………………………... six CHAPTER ONE: RATIONALE………………………………………………………………..... 8 Introduction to Catastrophe Communication……………………………………………………….... eight Defining a Crisis…………………………………………………………………………………. 9 Types of Crises…………………………………………………………………………………. 14 Major Assumptive Models Leading Crisis Communication…………………………………13 Situational Crisis Communication Theory (SCCT)……………………………………………... 16 Contingency Theory....................................................................................................................... 16 Apologia………………………………………………………………………………………..... 17 Turmoil Stages and Implications……………………………………………………………….... seventeen Action and Strategies in Crisis Communication……………………………………………... 19 Underhanded Crisis Management…………………………………………………………………... 19 Guidelines for Crisis Communication………………………………………………………. 22 International Problems Communication…………………………………………………………. 24 Management of Previous Crises: An Examination of the Exxon Valdez Case…………………. 24 Modern Application:

A Content Examination of BP's Response to the 2010 Gulf Oil Spill……………………………25 Research Concerns Guiding Content material Analysis………………………………………………27 PART TWO: METHODOLOGY…………………………………………………………28 Method…………………………………………………………………………………………. 28 Content Analysis……………………………………………………………………………….... 28 Sample Inclusion Guidelines and Device of Analysis……………………………………………………28 Coding Tool and Meanings of Variables……………………………………………... …31 Coder Selection and Training……………………………………………………………………35 SECTION THREE: RESULTS………………………………………………………………... 37 Results…………………………………………………………………………………………... 37 Standard Results about Media Coverage……………………………………………………………37 Sources Offered or Quoted…………………………………………………………………………37 Topics...

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Gandel, Stephen. " Cleaning Up Within the Spill. ” Time Volume. 176, Concern 6 (2010): 32-34.

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